Working together

If you’re a supplier to one of our businesses, or interested in working with us, here are the
things you should know about how to partner with us.

How to work with us
How to update your information
Register on SAP Business
How to submit your invoice
Track the status of an invoice
How to get support
How to use our system

Any individual, business, or organization needs to go first through our LIPTON Teas and
Infusions supplier qualification system. It includes our Responsible Sourcing Policy (RSP), which sets out the requirements – ensuring we deliver on our business objectives while driving a positive impact throughout the world of tea by creating value for millions of people in our supply chain and reducing the environmental impact.

- Responsible Sourcing Policy

Any supplier that cannot meet the terms of our Responsible Sourcing Program, or is in any way unsure of their compliance status, is encouraged to get in touch with their Procurement or business contact.

How to work with us?

Once you are selected as a supplier for LIPTON Teas and Infusions, you will receive an invitation email to register on the SAP Ariba Supplier Lifecycle and Performance system. In that system you need to submit information to us, like your contact information, bank information and your quality and responsible sourcing certificates (if applicable). When you have provided all the requested information and your request is approved, , you can start to receive purchase orders from us, so please respond quickly!

Details of how to register in SAP Business Network can be found here.

How to update your information?

Do you need to change any information like contact information or bank information?

You can self-manage this in the SAP Ariba Supplier Lifecycle and Performance system, by updating your information in SAP Business Network details are here.

If you are not registered, please refer to this document.

If you have any issues, please connect with your usual LIPTON Teas and Infusions contact person.

How to register on the SAP Business Network?

After you are set up as one of our suppliers, you can expect to receive the first purchase order via email. This email with the purchase order will contain a link to register on the SAP Business Network.

If you click on the link, you will go to the registration page of the SAP Business Network. On the registration page, you can check if your company already has an account on the SAP Business Network. If your company does not have an account yet, you can create a new account by inputting the required information, accepting the Terms of Use and Privacy Statement of the SAP Business Network, and clicking ‘Register’. If you already have an (enterprise) account on the SAP Business Network, you can use that (enterprise) account to log in. More information can be found here.

How to submit your invoice to us?

SAP Business Network

We prefer to receive your invoices through the SAP Business Network. When you have received your first PO from LIPTON Teas and Infusions, you can register on the SAP Business Network, where you can easily invoice us.

Details of how to register and use your purchase order to create an invoice automatically in SAP Business Network can be found here.

Email

You can email your invoice in PDF format to LIPTON Teas and Infusions Accounts Payable.

There are requirements for emailing invoices (e.g. PDF format, maximum of 10 invoices, no ZIP files, include PO number, etc). Please check here before you submit your invoice to ap@lipton.com to ensure you include the correct details in your invoice.

Hardcopy

If you are invoicing a LIPTON Teas and Infusions entity outside of Europe, you can send a paper invoice to the bill-to address identified in the Purchase Order. Please note that this is only accepted if legally required in the respective country. Please check here before you send your paper invoice to LIPTON Teas and Infusions to ensure you include the correct information.

How to track the status of your invoice?

When you have submitted your invoice through the SAP Business Network, you can easily track the status of the invoice via the SAP Business Network. For invoices submitted to us via email or post, you can contact the LIPTON Teas and Infusions Servicedesk to check the status.